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Backreply Logo

Backreply

#2 Daily Winner

Reply to Intercom conversations from Slack threads

APIs & IntegrationsSaaSProductivity
7 upvotes
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What is Backreply?

Backreply connects Intercom and Slack, letting your support team reply to customer conversations directly from Slack threads. No more switching between tools – write once in Slack and your reply is synced cleanly back to Intercom.

With smart routing, conversations are automatically directed to the right Slack channel based on tags, team, or assignee. You can assign, close, add notes, and view details all from Slack with one-click actions. Collaboration is seamless: loop in engineering or founders without giving them extra Intercom seats, keeping costs down.

Backreply prioritizes security with least-privilege access controls, a full audit trail, and configurable data retention. Smart notifications ensure no customer follow-up goes unnoticed. Setup takes minutes with a simple OAuth connection and channel mapping.

How to use Backreply

  1. 1

    Add BackReply to your Slack workspace and choose notification channels.

  2. 2

    Authorize secure OAuth connection to your Intercom account.

  3. 3

    Map Intercom inboxes to specific Slack channels with routing rules.

  4. 4

    Reply to customer conversations directly from Slack threads.

Key features

Reply to Intercom directly from Slack threads with clean formatting and tracking.

Route conversations to the right channel based on tags, team, or assignee.

Assign, close, add notes, and view details without leaving Slack.

Collaborate with teammates without provisioning everyone in Intercom.

Least-privilege access with audit trail and configurable retention.

Use cases

  • Customer support teams reply to inquiries without switching between Intercom and Slack.
  • Engineering teams are looped in on conversations without extra Intercom seats.
  • Managers monitor and audit support replies with full traceability.
  • Automated routing ensures conversations reach the right team member based on tags or assignment.

Best for

Customer support teamsSaaS companiesSlack power usersIntercom usersRemote teams

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Frequently asked questions about Backreply

Common questions to help you decide if Backreply is right for you.

Setup takes just a few minutes: install the Slack app, connect Intercom via OAuth, and map inboxes to channels.

Yes, BackReply works alongside your existing Intercom setup without changes. It reads from and writes to Intercom as your system of record.

BackReply uses least-privilege access, provides an audit trail, and has a zero incident record. Data is handled responsibly with configurable retention.

For custom feature requests, please contact the BackReply team via support or the official website.

Comments

Launch facts

Achievement
#2 Daily Winner
Publisher
Octopods ListingsOctopods Listings
Launched
Apr 24, 2026
Pricing
freemium
Platforms
web

Tech stack

#Intercom#Slack
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