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Backreply
#2 Daily WinnerReply to Intercom conversations from Slack threads
What is Backreply?
Backreply connects Intercom and Slack, letting your support team reply to customer conversations directly from Slack threads. No more switching between tools – write once in Slack and your reply is synced cleanly back to Intercom.
With smart routing, conversations are automatically directed to the right Slack channel based on tags, team, or assignee. You can assign, close, add notes, and view details all from Slack with one-click actions. Collaboration is seamless: loop in engineering or founders without giving them extra Intercom seats, keeping costs down.
Backreply prioritizes security with least-privilege access controls, a full audit trail, and configurable data retention. Smart notifications ensure no customer follow-up goes unnoticed. Setup takes minutes with a simple OAuth connection and channel mapping.
How to use Backreply
- 1
Add BackReply to your Slack workspace and choose notification channels.
- 2
Authorize secure OAuth connection to your Intercom account.
- 3
Map Intercom inboxes to specific Slack channels with routing rules.
- 4
Reply to customer conversations directly from Slack threads.
Key features
Reply to Intercom directly from Slack threads with clean formatting and tracking.
Route conversations to the right channel based on tags, team, or assignee.
Assign, close, add notes, and view details without leaving Slack.
Collaborate with teammates without provisioning everyone in Intercom.
Least-privilege access with audit trail and configurable retention.
Use cases
- Customer support teams reply to inquiries without switching between Intercom and Slack.
- Engineering teams are looped in on conversations without extra Intercom seats.
- Managers monitor and audit support replies with full traceability.
- Automated routing ensures conversations reach the right team member based on tags or assignment.
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Frequently asked questions about Backreply
Common questions to help you decide if Backreply is right for you.