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AskLettie

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AI property assistant for maintenance requests via WhatsApp

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What is AskLettie?

AskLettie is an AI property assistant that handles maintenance requests through WhatsApp, providing 24/7 tenant triage for landlords and letting agents. It automatically logs and categorises every issue, creating a compliance-ready audit trail and saving hours of admin time.

Lettie uses expert-grade AI trained on thousands of real maintenance cases and appliance manuals. It assesses urgency, analyses tenant photos with visual AI, and can access live data like weather reports to make informed decisions. Tenants simply message via WhatsApp, no new apps required.

The platform includes a centralised compliance hub with automatic certificate reminders, one-click legal report exports, and Awaab’s Law compliant triage. Designed for the UK property market, it helps self-managing landlords stay compliant with the upcoming Renters’ Rights Act.

Sign up in 60 seconds, add your properties, and invite tenants to connect. Lettie then handles every request, giving you calm control and more time.

How to use AskLettie

  1. 1

    Sign up in 60 seconds to the web dashboard (no credit card required)

  2. 2

    Add your property details and invite tenants to connect via WhatsApp

  3. 3

    Lettie automatically logs and triages every maintenance request, building an audit trail

Key features

Seamless WhatsApp integration – no new apps for tenants

Trained on thousands of real maintenance issues and appliance/boiler manuals

Expert-grade triage: urgency assessment, categorisation, and routing

Visual AI analysis of tenant photos to identify faults and severity

Live internet access for up-to-the-minute data like weather reports

Use cases

  • A self-managing landlord automatically logs and triages tenant repair requests, eliminating phone calls
  • A portfolio landlord exports compliance-ready reports for each property with one click
  • A tenant reports a boiler issue via WhatsApp, gets instant triage and an emergency classification
  • A letting agent tracks maintenance documentation centrally and gets reminders for certificate expiries
  • A landlord uses visual AI to assess tenant-submitted photos of damage to prioritise repairs

Best for

UK landlordsLetting agentsSelf-managing landlordsPortfolio landlordsProperty managersFamily rental businesses

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Frequently asked questions about AskLettie

Common questions to help you decide if AskLettie is right for you.

A free demo on WhatsApp is available with no credit card. Paid plans start at £20/month for up to 8 properties.

Landlords sign up on a web dashboard, add properties and tenants, then tenants send requests via WhatsApp. Lettie’s AI triages, logs, and generates compliance reports automatically.

Yes, it provides an automatic audit trail, centralised compliance hub, certificate expiry reminders, and Awaab’s Law compliant triage to help meet the Renters’ Rights Act.

Lettie works via WhatsApp, so tenants don’t need new apps. It integrates with the messaging platform most UK tenants already use.

Designed for UK residential rentals, suitable for any portfolio size. The Professional plan covers up to 8 properties; higher plans for agencies and larger portfolios are available.

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