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Rallied AI

AI technician for MSPs

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What is Rallied AI?

Rallied is an AI technician built for MSPs that automatically resolves L1 and L2 tickets. Unlike workflow engines that only suggest next steps, Rallied executes tasks directly—resetting passwords, unlocking accounts, granting permissions, and closing tickets without any technician involvement. It connects to your entire stack, including PSA, RMM, identity providers, and documentation tools, to handle the repetitive work your best people shouldn't be doing.

From onboarding new hires to offboarding departing contractors, Rallied manages end-to-end processes from a single message or ticket. It also triages and dispatches incoming requests by asking the right questions, categorizing by priority, and routing to the appropriate engineer with relevant context. Setup takes a week, not months, and there's no need for a dedicated admin or ongoing training.

With a 30-day free trial, Rallied's team tunes the integrations and expands what it handles autonomously, so you can see results immediately. MSPs save hundreds of hours a month on automatable work, keeping engineers focused on billable projects and business growth.

How to use Rallied AI

  1. 1

    Request a demo or book a free 30-minute kickoff call.

  2. 2

    Map your stack and scope which workflows Rallied handles first during the call.

  3. 3

    Connect your tools and set permissions—Rallied goes live the same week.

  4. 4

    Use the 30-day free trial, during which the Rallied team tunes integrations and handles edge cases.

  5. 5

    After the trial, Rallied runs autonomously, requiring no dedicated admin.

Key features

Automatically resolves L1/L2 tickets: password resets, account unlocks, mailbox permissions, group membership changes.

Triages and dispatches tickets by asking users questions, categorizing, and routing to the right tech.

Handles onboarding/offboarding: creates accounts, assigns licenses, updates PSA, and revokes access.

Integrates with PSA, RMM, identity, and documentation tools like ConnectWise, M365, IT Glue, and more.

No workflows to build: deploys in a week, runs without a full-time admin, and includes a 30-day trial.

Use cases

  • Resolving password reset and account lockout tickets automatically, such as VPN access issues.
  • Automating new employee onboarding: creating M365 licenses, AD accounts, security groups, and updating the PSA from a single message.
  • Managing offboarding: scheduling access revocation and license reclamation for departing contractors.
  • Triaging and dispatching tickets with relevant context from documentation tools like IT Glue or Hudu.
  • Handling routine group membership changes or mailbox permission requests without tech involvement.

Best for

MSP ownersService managersGrowing MSPsMSPs frustrated with existing AI toolsL1/L2 support teams

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Frequently asked questions about Rallied AI

Common questions to help you decide if Rallied AI is right for you.

You decide what Rallied can do autonomously and where it needs human approval. As you gain confidence, you can expand its autonomy.

Other tools require months of setup, a full-time admin, and only suggest steps. Rallied connects to your PSA, RMM, and M365 to execute—it resets passwords, unlocks accounts, and closes tickets automatically.

Rallied deploys the same week as your kickoff call. There's no six-month implementation, no implementation fee, and no need for a dedicated admin.

A new hire will spend 60% of their time on password resets and account unlocks. Rallied handles that work for less than a quarter of the cost, keeping your engineers on billable projects.

A Claude script doesn't connect to your PSA, handle MFA, manage multi-tenant permissions, or maintain guardrails across client environments. Rallied provides managed infrastructure, not a weekend project.

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