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  1. Home
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embed-bot

AI Agent for customer support

APIs & IntegrationsArtificial IntelligenceSaaS
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What is embed-bot?

Embed-Bot is an AI customer support agent that lives in Slack and email. It answers customer questions, captures and qualifies leads, and escalates important conversations to your team—all from where you already work. No new dashboard, no complex setup.

Setup takes five minutes: connect Slack and email via OAuth, upload your knowledge base (PDFs, websites, Notion docs), and embed the customizable chat widget on your site. The AI then handles incoming queries, identifies high‑intent leads, and, when human touch is needed, drops full context into your Slack channels. Your team replies directly from Slack with no context switching.

Key capabilities include two‑way Slack sync, email thread management, automatic lead qualification, smart human handoff with a !resolve command, and conversation analytics. Embed‑Bot replaces fragmented tools and keeps support and sales workflows in one place.

How to use embed-bot

  1. 1

    Connect Slack and email via OAuth

  2. 2

    Upload training data like PDFs, websites, or Notion docs

  3. 3

    Embed the website widget or provide the email address for support

  4. 4

    AI automatically responds and qualifies leads

  5. 5

    Handle escalations directly in Slack, using !resolve to close

Key features

Two-way Slack integration for AI responses and team replies

Email support with full thread management and human escalation

Automatic lead capture and qualification with escalation to Slack

Human handoff with smart escalation and !resolve command

Train AI on PDFs, websites, and Notion docs via RAG

Use cases

  • Providing 24/7 automated customer support via website chat widget
  • Managing email support tickets with AI responses and human handoff
  • Capturing and qualifying leads from website visitors and escalating hot leads to sales in Slack
  • Reducing support ticket volume and achieving fast response times
  • Centralizing all customer conversations in Slack without a separate helpdesk

Best for

StartupsFast-growing teamsIndie hackersCustomer support teamsSales teamsSlack users

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Frequently asked questions about embed-bot

Common questions to help you decide if embed-bot is right for you.

Embed-Bot is an AI agent that provides customer support, captures leads, and escalates conversations to your team directly in Slack and email.

Connect your Slack workspace and email via OAuth, upload training materials, and embed the website widget—all in about five minutes.

No. Everything happens inside Slack and your existing email inbox. There is no separate dashboard to learn or monitor.

Yes. It automatically detects high‑intent users, collects their details, and escalates hot leads to your team in Slack.

Embed-Bot offers a free plan; visit the pricing page on the official site for current details and limits.

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Launch facts

Publisher
embed-botembed-bot
Launched
Nov 9, 2026
Pricing
freemium
Platforms
web

Tech stack

#Nextjs
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